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Frequently Asked Questions (FAQs)

General Questions

  1. What is Umrah and how does it differ from Hajj? Umrah is a pilgrimage to Makkah that can be performed at any time of the year, unlike Hajj, which has specific dates according to the Islamic calendar. Umrah is also shorter and less complex than Hajj.

  2. How can I book an Umrah package with Booking an Umrah package with is easy. Simply browse our Umrah packages on our website, select the one that suits your needs, and follow the booking instructions. You can also contact our customer service team for assistance.

  3. What is included in an Umrah package? Our Umrah packages typically include flights, accommodation in Makkah and Madinah hotels, ground transportation, and visa processing. Details may vary depending on the specific package.

Booking Umrah Packages

  1. Can I customize my Umrah package? Yes, at, we offer customizable Umrah packages. You can choose from various options to tailor the package according to your preferences, including hotel choices, flight timings, and additional services.

  2. What documents are required to book an Umrah package? To book an Umrah package, you will need a valid passport, recent passport-sized photographs, a marriage certificate (if traveling with a spouse), and a vaccination certificate. Additional documents may be required based on your country of residence.

  3. How far in advance should I book my Umrah package? It is recommended to book your Umrah package at least 2-3 months in advance to ensure availability and to allow sufficient time for visa processing and other preparations.

Makkah Hotels

  1. What are the best hotels in Makkah for Umrah pilgrims? partners with some of the best hotels in Makkah, including the Hilton Makkah Convention Hotel, Fairmont Makkah Clock Royal Tower, Swissotel Makkah, Anjum Hotel Makkah, and Jabal Omar Address. These hotels offer excellent amenities and are located close to the Haram.

  2. How can I find budget-friendly hotels in Makkah? You can find budget-friendly hotels in Makkah by using our search filters on the Makkah hotels page. We offer a range of accommodations to suit different budgets without compromising on comfort and convenience.

  3. Are there hotels in Makkah with Haram views? Yes, many hotels in Makkah offer stunning views of the Haram. Hotels such as the Swissotel Al Maqam and the Raffles Makkah Palace provide rooms with panoramic views of the Holy Kaaba and Masjid al-Haram.

Madinah Hotels

  1. Which hotels in Madinah are closest to Al-Masjid an-Nabawi? Some of the closest hotels to Al-Masjid an-Nabawi include the Oberoi Madinah, Anwar Al Madinah Movenpick Hotel, and Shaza Al Madina. These hotels offer easy access to the Prophet's Mosque.

  2. Can I book family-friendly hotels in Madinah? Absolutely! offers a variety of family-friendly hotels in Madinah. Look for hotels that offer larger rooms, child-friendly amenities, and proximity to Al-Masjid an-Nabawi.

  3. What amenities can I expect at hotels in Madinah? Hotels in Madinah typically offer a range of amenities including free Wi-Fi, complimentary breakfast, airport shuttle services, and in some cases, prayer areas. Check the specific hotel details for more information.

ATOL Protection

  1. Are my flights ATOL protected? Yes, your flights are ATOL protected. is a retailer for an ATOL holder, so your flight is directly covered by the consolidator's ATOL. This ensures that your money is safe and you are protected in case of any issues with your flight arrangements.

Ground Transfer Services

  1. What ground transfer services does offer? offers a private transfer service which is different from a taxi service. Our private transfer from Jeddah airport includes a meet and greet service. All vehicles are within 3 years of make, all drivers are fully licensed and have a minimum of 3 years' experience. Additionally, all vehicles and passengers are insured by the supplier's insurance. We also provide 24/7 customer service to assist you with any needs during your transfer.

Additional Services

  1. Do you offer guided tours during Umrah? Yes, we offer guided tours as part of some Umrah packages. These tours are led by knowledgeable guides who provide insights into the religious and historical significance of various sites in Makkah and Madinah.

  2. How do I get assistance during my Umrah trip? provides 24/7 customer support to assist you during your Umrah trip. You can contact us via phone, email, or through our website for any help you need.

  3. Are there any special discounts available for group bookings? Yes, we offer special discounts for group bookings. Please contact our customer service team to get a customized quote and learn about the available discounts.

Additional FAQs

  • Can I book just the hotel for either Makkah or Madinah? Yes, you can. The option to book just the hotel is available for Makkah and Madinah only. All you need is to select the ‘Hotel Only’ option next to the search tab and browse and book your desired accommodation.

  • How do I request early check-ins or late check-outs? You can request this in the notes and additional requirements box when completing your booking. We will do all the work for you by contacting the property on your behalf. While we will do our absolute best to accommodate your request, it is not always guaranteed as it is up to the property, depending on the availability of the room.

  • How do I request additional amenities from the hotel I want to book? To request an extra service, such as an extra bed or connecting rooms, you can either put the request in the additional notes box when you complete your booking or email us at once the booking is complete. We will contact the property on your behalf and try our absolute best to fulfil your requirement.

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