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I was charged. How do I confirm my bookings? Do I need to do anything else?

Once charged, you are all set. You will find confirmation on the email address you provided. You should receive this mail within 24 hours. If not, check your spam/junk mail folders. If you still don’t find the confirmation mail, contact us.

If there are any additional charges or taxes, the information should be available on the official property page.

I need help with my booking for Umrah. What should I do?

Please get in touch with us with your requirement, and one of our Umrah brokers will call you right back during office hours to address any additional help you might need.

Can I book just the hotel for either Makkah or Madinah?

Yes, you can. The option to book just the hotel is available for Makkah and Medina only. All you need is to select the ‘Hotel Only’ option next to the search tab and browse and book your desired accommodation.

How do I request early check-ins or late check-outs?

You can request this in the notes and additional requirements box when completing your booking. We will do all the work for you by contacting the property on your behalf. While we will do our absolute best to accommodate your request, it is not always guaranteed as it is up to the property, depending on the availability of the room.

How do I request additional amenities from the hotel I want to book?

To request an extra service, such as an extra bed or connecting rooms, you can either put the request in the additional notes box when you complete your booking or email us at once the booking is complete. We will contact the property on your behalf and try our absolute best to fulfil your requirement. However, it is up to the property subject to their availability.

Can I cancel or make changes to my booking?

Please refer to our terms and conditions to learn about our cancellation policies.

What is the refund policy?

Please refer to our terms and conditions to learn about our refund policy.

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