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Read latest news, guides and necessities about Hajj and Umrah.
Who this guide is for
UK travellers going to Madinah who want a clear process that works on the day
Families and groups who need permits for more than one person
Anyone seeing no availability or not receiving OTP codes
Before you start do this at home
Update your phone software and the Nusuk app
Turn on automatic time and date on your phone
Log in once on stable internet so you are not troubleshooting at the airport
Keep your passport details exactly as they appear on the passport including name order
How to make sure you downloaded the real Nusuk app
Open the app store listing and check the publisher name is the official Saudi authority for Hajj and Umrah services
Avoid apps with similar names that promise faster slots
After installing open Nusuk and look for an about or help section that confirms it is the official government service
Step by step booking flow
Open Nusuk and choose English if you prefer
Create an account or sign in using your passport details
Verify your mobile number if the app requests it
Go to Prophet Mosque services
Choose the Rawdah service sometimes listed as praying or visiting Rawdah
Select the visitor or visitors each person needs their own permit
Choose a date and time only available times can be selected
Confirm the booking
Find your booking in the permits or appointments area and open the QR permit
Best times to find Rawdah slots for UK pilgrims
Think in Saudi time not UK time because the inventory follows Saudi schedules
Saudi time is usually three hours ahead of the UK in winter and two hours ahead in summer
Check at time boundaries because availability often refreshes in cycles
A practical habit is to check on the hour and at half past the hour
Do not spam refresh inside the calendar
Instead exit back one screen then enter Rawdah booking again so the app reloads availability
Also check more than once per day because cancellations can appear without warning including for the next day
No availability fix that works most often
Confirm you are inside the Rawdah service not a different Prophet Mosque service
Force a full refresh by closing the app completely then reopening it
Switch networks from wifi to mobile data or the other way around
Update the app from the app store then restart your phone
Check if the month is fully grey for everyone in your group
If the whole month is grey for everyone it may not be released yet rather than fully booked
If slots appear then vanish you are not doing anything wrong it means others confirmed faster so repeat at the next refresh cycle
OTP not arriving quick fixes
Make sure your phone has signal and your number is entered correctly with the right country code
Switch from wifi to mobile data
Try again later because OTP systems can throttle during busy periods
If the app offers an alternative verification method use it
If you are helping relatives do the login setup before travel so you are not blocked on arrival day
Entry day checklist so you do not lose your slot
Charge your phone fully and carry a power bank
Open Nusuk and load the live permit before you start walking to the mosque
Keep mobile data on because the permit can fail to load on weak hotel wifi
Arrive early because the entry area can be busy
If the permit screen is blank move to a better signal area and reopen the permit from the permits page
Do not rely only on screenshots keep the live permit available
Common questions UK pilgrims ask
Do children need a Rawdah permit
Rules can vary by age and policy changes so check inside Nusuk for each traveller profile
Can one person book for the whole family
Each eligible visitor typically needs their own appointment in Nusuk even if one phone manages the bookings
Why does it show no slots for weeks
It can mean slots are not released yet or all slots were taken and you need to catch new releases and cancellations
How many days ahead should I try
Start checking as soon as you arrive in Saudi and continue daily because cancellations can appear close to the date
What if my permit does not load at the gate
Move to a stronger signal open Nusuk from the home screen then open the permit again and keep the screen open until you enter
How to use this with your Madinah plan
If Rawdah is your top priority choose a Madinah hotel that makes it easy to reach the mosque early and return without stress
Plan a flexible day around your appointment time rather than stacking tours and shopping before it
Next step
If you tell LoveUmrah your Madinah dates group size and walking comfort level you can get a plan that matches Rawdah slot hunting with hotel location and smooth transport timings
https://loveumrah.com/request-a-quote/