THESE TERMS AND CONDITIONS MUST BE READ BEFORE USING THE SERVICES OFFERED THROUGH THE SITE AND OTHER MEANS. THE USAGE OF ANY PART OF THE SERVICES INDICATES ACCEPTANCE OF THESE TERMS AND CONDITIONS.
The site is managed by Halal travel management limited ("we", "us", "our" or “Halal travel”). By accessing and/or using any part of the Site, you acknowledge that you have read and understood, and agree to the Terms and Conditions. If you do not agree to be bound by these Terms, you may not access or use any part of the Site. These Terms constitute a binding legal agreement between you as an individual user (“you” or “your”) and Halal travel.
Please note that we may change, modify, add and delete these Terms at any time where this is necessary to comply with any law or regulation binding on us or to reflect a change to our operational practices, provided that we will use reasonable endeavours to provide notice of material changes on the Site.
In this Agreement “you” and “your” refer to our users and prospective users of our website and services, “we”, “company”, “us” and “our” refer to Halal Travel (www.loveumrah.com) and “Service” refers to the services provided by us. Party”, “Parties”, or “Us”, refers to both the users and ourselves, or either the user or ourself. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to our users in the most appropriate manner, for the express purpose of meeting the user’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing laws. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
By using www.loveumrah.com (the “Site”) or any of our services (“Services”), you agree to follow and be bound by these Terms of Services (the “Terms of Services”) and agree to comply with all applicable laws and regulations.
- OUR SERVICES
Halal Travel provides an online platform where users can browse hotels and transfers to Makkah and Madinah for Umrah (Hajj not included) [“Services”]. Users can make bookings of services provided by hotels and vehicle transportation (“Suppliers”) on the Site. Please note that we only provide the full ground service as a package or just the accommodation for Makkah and Madinah. Our services do not contain flight bookings or assistance with visa applications.
Although we will use our expertise with caution in performing the Services, we do not verify and do not guarantee, that all information provided by Suppliers that is available on the Site is accurate, complete, correct or the latest available, and we are not responsible for any errors (including placement and typing errors), obstruction (either because of temporary and/or partial, damage, repair or improvement to the Site or otherwise), inaccurate, misleading or false information of Suppliers or non-delivery of information by Suppliers. Notwithstanding the foregoing, we use only reputable and Saudi government authorised transfer providers with a full license and insurance.
Accommodations are provided by third parties as advertised on the website and we take no responsibility for their actions, omissions or negligence. Any loss or damage shall be held personally against the accommodation.
Changes in market conditions or circumstances that occur can lead to changes in a short time causing the information provided by Suppliers that is available on the Site to be inaccurate or not applicable.
In providing the Services we provide an online platform to connect you with Suppliers. To the extent permitted by law, we are not responsible or liable for the acts or omissions of a Supplier, and you have sole responsibility for any obligations or liabilities to Suppliers. We do not make any representations and should not be construed as making any recommendations or suggestions of the level of service quality or rating of the Suppliers listed on the Site, and in no event shall we be responsible or liable for any information, content, products, services or other materials provided or made available by Suppliers.
To the extent permitted by law, we have the right not to accept any user or booking (or in certain cases cancel the booking confirmation) at our sole discretion and for any cause without giving reasons for the rejection/refusal/cancellation. The reasons for rejecting a user or booking or cancelling a booking confirmation may include but are not limited to: breach of these Terms, prohibitions in regulations, fraud or theft (or indication or suspicion of fraud or theft), suspicion of criminal activity, suspicious ordering, services not being available or no longer being made available by the Supplier, user providing inaccurate, erroneous or misleading information, problems with credit card electronic communications, information or transactions, inappropriate behaviour, threats, insults, refusal to provide information, practical impediments, communication difficulties or breakdowns, history of breaches of these Terms.
- PAYMENT
Each price listed on the Site is only available with certain conditions and these prices may change depending on the availability of booking, length of booking and/or other factors. Available prices can include additional taxes and other charges, but in certain circumstances, it may not include taxes and other service charges.
You may be asked to supply certain information relevant during payment. This may include, without limitation, your name, your phone number, house address, bank details, email address, billing address, card details and any such information needed by us for you to complete payments.
You agree that you are responsible for verifying the total cost to be paid and other terms and details when the confirmation email is sent. You must verify the booking on the booking sheet. The prices shown are detailed so that you can see the amount to be paid, any additional costs due to the use of credit cards or inter-bank fees will be charged to you.
- PAYMENT FRAUD
For payment of bookings placed through the Site, your credit card will be billed for the full price at the time of booking and confirmation of the booking. You must check the booking details thoroughly each time before you make a reservation.
In the case of credit card fraud or unauthorized use of your credit card by a third party, you must contact your bank or card issuer immediately after realizing such unauthorized use. In such a case, Halal Travel has no responsibility for any case of credit card fraud or unauthorized use of your credit card by a third party, regardless of whether such fraud or unauthorized use was carried out through Halal Travel services (including, but not limited to, other than where this arose from the fraud, negligence or wilful action of Halal Travel or as otherwise required by law.
Falsely making any such fraudulent claims can result in your card being blacklisted which will affect your future card purchases. Denying a purchase that you have made is illegal and may result in legal action against you, which can lead to prosecution, fines and impairment of your credit rating.
- CANCELLATIONS AND REFUNDS
By making a booking, order or reservation through the Site, you accept and agree to the terms and conditions of applicable Suppliers, including policies regarding cancellation and/or absence, or your specific requests which may be given to the Suppliers.
Regarding refunds, including by means of credit card chargeback, and subject to any applicable rights you may have at law, Halal Travel may have the right to withhold or take part of the amount paid to reimburse the reasonable costs that have been incurred in connection with the cancellation.
Cancellation for transfers and hotel services is bound by the conditions of the supplier for which the service is booked. Halal Travel will endeavour to seek a refund for the client, but it is at the Suppliers discretion if they will refund. We would usually charge an extra £30 or 10% (whichever is greater) on any cancellation fee charged by the hotel to cover our cost. For transfers, our cancellation fee will be £25 per vehicle and a minimum of 7 days prior to the journey. Any cancellation within 7 days of the journey will not be permitted and refunded.
Refunds are subject to the cancellation policy of the suppliers which may take up to 6-8 weeks. We will pay sooner if we receive it any sooner from the suppliers.
- CHANGES AND SPECIAL REQUESTS
While we are happy to assist you with any special requests or changes such as connecting rooms, early check-in, late check out etc. this is strictly at the discretion of the Suppliers. We can only make the request on your behalf but do not make any guarantees.
- TRAVEL ADVICE
You shall be solely responsible for obtaining, maintaining and having available for presentation, the proper and valid travel permits or foreign entry requirements (including, but not limited to, visas or other travel permits and documents, whether for transit or otherwise) applicable to you prior to finalizing your travel arrangements in accordance with the prevailing laws of the country you are travelling from, into, over or transiting in. You are responsible for ensuring you have the relevant insurance for travel and Halal Travel shall not be responsible for the same. Furthermore, Halal Travel will not be responsible or liable for any losses or damages arising out of or in relation to your travel permits.
To the extent permitted by law, Halal Travel is not responsible for any loss that occurs if you fail to bring the required travel documents, such as your passport and any other reasons caused by you.
- RATINGS
Ratings shown on the Site are only provided for the information of users only, and existing ratings are based on the information given by third parties such as suppliers, users or other review websites. We do not verify the rating given and are therefore not responsible for the accuracy of the existing rating, nor do the ratings constitute any endorsement (or otherwise) by us. In no event shall Halal Travel be responsible or liable for any claims, losses or liability with respect to the ratings shown on the Site.
8. USER ACCOUNT
You may create an account with us to use the Services. Halal Travel will collect and process your personal information, such as your name, electronic mail (e-mail) address, and your mobile phone number when you register to set up an account. You must provide us with accurate, complete, and latest information and agree to provide us with any proof of identity that we may reasonably request.
Only you can use your account and you represent and warrant that you will not authorize any other party to use your identity or your account for any reason unless permitted by Halal Travel.
You must maintain the security and confidentiality of your account password and any identification we provide to you. In the event of any disclosure of your password, in any way whatsoever resulting in any unauthorized use of your account or identity, order(s) received from such unauthorized use shall still be considered as valid orders and we will process such order(s). Subject to any rights you may have at law, you hereby declare that Halal Travel is not responsible for any loss or damage arising from the misuse of your account.
If you no longer have control over your account, you are required to immediately notify us so we can temporarily block and/or inactivate your account. Please note that you are responsible for your use of your account and may be liable for your account even if your account is misused by others.
Halal Travel has the full right to temporarily block, delete, or deactivate your account at our sole discretion and for any cause without giving reasons for blocking, deletion, or deactivation of your account provided that this will not affect our obligations to provide any Services that have been purchased by you prior to that time (unless we also cancel those Services as permitted by these Terms).
- INTELLECTUAL PROPERTY
Subject to other terms in these Terms and Conditions, all Content included on this website, unless uploaded by other Users or our Suppliers, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software are the property of Halal Travel (www.loveumrah.com), our affiliates or other relevant third parties. By continuing to use this website, you acknowledge that such material is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, store or in any other fashion re-use material from this website unless otherwise indicated on the website or unless given express written permission to do so by us.
Service(s) rendered under this website shall be considered as work for hire. Thus, it is expressly agreed that Halal Travel is acting as an independent contractor and not as an employee. The agreement between you and Halal Travel does not create an employer-employee relationship and is exclusively a contract for service.
- LINKS TO OTHER WEBSITES
This website may contain links to some websites. Unless expressly stated, these websites are not under the control of Halal Travel. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of their use. The inclusion of a link to another website on this Site does not imply any endorsement of the websites themselves or those in control of them.
- REVIEWS
Users have the right to submit a review with respect to the selection of Suppliers. By doing so, you hereby agree to be bound by the terms and conditions as set out in this section.
In providing a review which may or may not contain any media to the Site, you agree to ensure that:
- you own and control all of the rights to the reviews and the content that you provide to the Site;
- you grant us a perpetual, irrevocable, royalty-free, worldwide, sub-licensable and transferable license to use your reviews, including all intellectual property rights therein, in connection with our business operations including the operation and management of the Site;
- the content of the review is accurate and contains no misrepresentations; and
- the use or performance or transmission of the content of the review does not violate these Terms or applicable laws and regulations, you are not violating any third party’s rights, and you are not causing injury to any party.
You must bear all responsibility for the content of the reviews that you provide or submit.
Reviews provided by you will be deemed to not contain confidential information and Halal Travel shall have no obligation to treat any review as confidential information.
- USE OF THE WEBSITE
When using the and our website/service, you shall act in accordance with the following rules:
- The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
- You must be polite to our staff, you shall not use any swear words or make any racist, offensive, sexist, threatening words towards them;
- You must not use our website for illegal activities;
- You must not publish, copy, print, post, modify or otherwise use the Site and the information contained therein for the benefit of any third party or website without our prior written consent;
- Any attempts to publish or send malicious content with the intent to compromise our site, server or our computer environment are strictly prohibited;
- You may not create a false identity or misrepresent yourself or attempt to use another person’s account or information;
- Use any robot, spider, site search/retrieval application, or other automated devices, process or means to access, retrieve, scrape, or index any portion of the Site or any Site Content;
- Use the Site or any Site Content to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, "Viruses");
- You must not perform fraudulent activities through this website or the use of our service;
- The information provided about you must be accurate and does not infringe on any third-party rights. We will not be liable for such infringement by you. You agree to indemnify us for any third-party claims against us for an infringement caused by you or the information provided by you;
- You understand that submission of information may have a deadline or specified date to complete the service. We will not be held liable for any information submitted late by you to us or the suppliers. If we are unable to fulfil a service due to late information provided by you, we shall not be held liable/responsible.
- OUR RESPONSIBILITIES/WARRANTIES
Your safety when using our website is paramount to us. Hence, all reasonable skills and care shall be taken to ensure your safety when using our Website. Please kindly note that whilst your security is paramount to us, remember that no method of transmission over the Internet, or method of payment is 100% secure. While we strive to use commercially acceptable means to protect your transactions on our website, we cannot guarantee its absolute security.
We will do our best to maintain the operation of the website for the Service, however, we may need to temporarily suspend the website for operational reasons (e.g., for repairs, planned maintenance or upgrades). We promise to restore the Site and its services as soon as reasonably possible after any suspension.
- DISCLAIMERS
We do not make any warranty or representation that the website and/or our service will meet your requirement and will be fit for a particular purpose. That our Site will be compatible with all systems, will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of the Service or Services mentioned on our website.
Whilst every effort has been made to ensure that all descriptions of Services available on our website correspond to the actual Services, we are not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct services, not different services altogether.
Whilst we do our best to ensure this website is secure and free of errors, viruses and other malware, all users are advised to take responsibility for their security, personal details and computers.
While we take all reasonable steps to provide our services to you, you understand that nothing on this website or information provided by us to you constitutes a guarantee that any booking or transfers made on your behalf will be granted or approved. The use of this website and our service and any reliance on any information provided by us shall be at your discretion and risk. Except otherwise stated, the use and access of third-party websites are made at your own risk. In the event that a third-party provider such as hotels or other independent service providers who have failed to confirm or provide service to you as agreed, then such claims shall be between you and such third party.
While the drivers provided to you shall endeavour to arrive on time, we make no guarantee. Please kindly permit a few minutes of delay arising out of road closures or constructions. Any delays are out of our hands, and we do not take any responsibility for such delays. (It is quite common at times for drivers to be late due to road closures or diversions in Saudi). Also, note that access to hotels may be blocked due to road closure or construction. In such an event, you will be dropped at the closest walking distance to the hotel and required to walk the rest of the journey. We shall not be responsible for any such events.
- LIMITATIONS
In no event will Halal Travel be liable to you for any indirect, incidental, special, consequential or punitive damages (including damages for loss of profits, goodwill, or any other intangible loss) arising out of or relating to your access to or use of, or your inability to access or use, the site or any materials or content available through the site, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not we have been informed of the possibility of damage.
We accept no liability for any disruption or non-availability of this website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
Unless it is caused by us and is reasonably foreseeable, we will generally not be liable for:
- any incorrect or inaccurate information provided by you when filling in any information on the site;
- the infringement by you of any third-party Intellectual Property Right;
- typographical errors, inaccuracies or omissions on the Site which we have the rights to correct at any time;
- any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's mobile device, computer equipment, software, data or other property caused by users accessing, using or downloading this website, or from transmissions via emails or attachments received from Halal Travel or its licensees;
- fraudulent or illegal activities by you;
- Breach of the terms of this agreement or the requirements set by the applicable immigration or Travel authorities.
- INDEMNIFICATION
You agree that you will be responsible for your use of the site, and you agree to defend and indemnify Halal Travel from and against every claim, liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or in any way connected with: (i) your access to, use of, or alleged use of, the website; (ii) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (iii) your violation of any third party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (iv) any dispute or issue between you and any third party.
- NO WAIVER
Any default, delay or omission of any of the provisions of this Agreement by either Party will not be construed as a waiver of any subsequent breach of the same or other provisions. We are entitled to still pursue any omitted or failed payment by you at any time.
- SEVERABILITY
In the event that any of the provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this Agreement.
- RESOLVING DISPUTES
Any dispute arising from this Agreement between you and Halal Travel shall be resolved through mediation. If the dispute cannot be resolved through mediation, then the dispute will be resolved through binding arbitration conducted by an expert arbitrator as may be agreed upon by the parties. Any such mediation and arbitration fees shall be borne by the party bringing a claim.
Disputes between you and any supplier shall be resolved personally and independently. While we may assist with this, this shall be at our discretion, and we shall not be held responsible for any such damage or loss arising from such dispute.
- GOVERNING LAW
These Terms and Conditions and the relationship between you and Halal Travel shall be governed by and construed in accordance with English laws and you agree to submit to the exclusive jurisdiction of the courts in England.
- HOW TO CONTACT US
If you have any questions about our company’s Terms and Conditions, or you would like to exercise one of your data protection rights, please do not hesitate to contact us on the contact details provided on our website.